POLICIES AND PROCEDURES

PAYMENT OPTIONS - We accept Visa, Master Card, American Express, Paypal, Company Checks, and Cash. Payment arrangements must be made prior to production. A late fee of $25 will be assessed on any account that is "Past Due". Credit terms are available to qualified customers with established references in the industry.

ARTWORK GUIDELINES - Supplied artwork should be emailed to us using the "submit artwork" link, or supplied on disc. We use Adobe CS3 or lower for PC or MAC, Corel Draw version X4 or lower. Please convert text to curves to avoid font problems. If an exact color match is required, please indicate Pantone colors, otherwise we will do our best to match your colors. For example, red can also be called brick, rose, bright, pale, blood, orange-tint and any other number of adjectives. If you supply us with names other than PMS colors, then you assume that our interpretation of your color is correct. This also goes where we are required to match colors from a computer screen. There is a degree of inaccuracy in this method and we assume no responsibility for inaccurate matches. Given the opportunity and time, we will be happy to provide a pre-production proof. Please also fax in a hard copy of your signed artwork. Do not send us your only copy of any original art. We will be happy to create or modify art supplied to fit printing needs. Art charges are $75 per hour. First 2 proofs included in every order, after that art changes will be billed at our hourly rate with a $10 minimum per change. No order will be released to production without artwork approval. A preproduction sample may be available on most products for additional charges. Call us for details.

QUANTITIES - If an exact quantity is needed for your project, please order 2% of the goods extra. As we strive to make sure your goods are not damaged, we cannot guarantee goods to be flawless on 100% of any order. Subtle flaws can be caught most of the time, but not always. Machinery, heat and handling may cause damage.

RUSH ORDERS - All rush orders are subject to rush charges. We reserve the right to refuse any order for any reason. Production times are 2 weeks after final art approval, receipt of goods, and payment. Less than 2 weeks requires a 25% up charge. Less than ten days requires a 50% up charge.

SUPPLIED GOODS - A damage waiver must be signed for any supplied goods. We reserve the right to refuse any supplied goods for any reason.

MINIMUM ORDERS - No order for less than 6 pieces for embroidery, or 12 pieces for screen printing, will be processed without the prior approval of management. "Less than minimum orders" will be accepted where possible. Lead times and pricing will vary.

SHIPPING - We prefer UPS for tracking and timeliness.